Terms & Conditions.

1. About these terms

These Terms & Conditions (Terms) apply to Levarelle Flexible Support purchased through levarelle.com, a Stripe Payment Link, invoice, email agreement or another agreed channel. They form part of the contract between Levarelle and the client.

If an agreed written scope, proposal or order confirmation conflicts with these Terms, that written scope, proposal or order confirmation takes priority only for the point of conflict.

A “Business Client” is a person or organisation purchasing wholly or mainly for purposes relating to a trade, business, craft or profession. A “Consumer” is an individual purchasing wholly or mainly outside those purposes. Some clauses apply differently to Consumers, as stated below.

2. Who Levarelle is

Levarelle is a trading name of Nicole Bargh, sole trader.

Email: hello@levarelle.com. Website: levarelle.com.

Levarelle is not a limited company. References in these Terms to “Levarelle”, “we”, “us” or “our” mean Nicole Bargh trading as Levarelle.

3. How a contract is formed

A contract is formed when the client purchases Flexible Support and receives confirmation, or when Levarelle confirms in writing that it accepts the client’s instruction, whichever applies.

The client is responsible for reviewing the service description, price, these Terms and any agreed scope before placing an order. Electronic acceptance, payment, or written instruction to proceed may be treated as acceptance of these Terms.

Where the client is a Consumer and the contract is made at a distance, the additional rights in clause 9 and Schedule 2 apply.

4. Flexible Support and scope

Flexible Support is available as a PAYG Hour or as 5-hour, 10-hour and 20-hour bundles. The price shown on the website, payment page or written quote at the time of purchase is the price payable for that order.

Typical support may include diary and inbox organisation, client administration, research, travel coordination, document and presentation support, meeting preparation, follow-up, project coordination, reporting, operational organisation and similar executive or business support.

The exact tasks performed depend on the client’s instructions, available hours, access, information provided and whether the request is appropriate for Levarelle to undertake.

Unless expressly agreed in writing, Flexible Support does not include regulated legal, tax, accounting, investment, medical or other regulated professional advice; acting as a director, trustee or attorney; holding client money; or making material financial or contractual commitments on the client’s behalf.

Levarelle may reasonably refuse work that is unlawful, unsafe, outside competence, creates a conflict, requires regulated authorisation, or presents an unacceptable security, reputational or operational risk.

5. Hours, validity and rollover

Flexible Support hours are available for 30 calendar days from the purchase date unless Levarelle confirms a different start date or validity period in writing.

Time is tracked in approximately five-minute increments. Time spent carrying out the requested work may include reasonable preparation, administration, research, drafting, coordination, communication and close-out directly connected with the task.

Levarelle aims to provide courtesy usage updates at around 50% and 80% of the purchased hours. These updates are a courtesy only; the client remains responsible for monitoring the work instructed, and a missed usage notification does not add or extend hours.

For 5-hour, 10-hour and 20-hour bundles, up to 20% of unused hours may roll into the next period if the client purchases the same or a larger Flexible Support bundle by the end of the current 30-day period. Rolled hours expire at the end of that next period and cannot roll again.

Unused hours that do not qualify for rollover expire at the end of the applicable period. Hours have no cash value and cannot be transferred to another person or business without Levarelle’s written agreement.

6. Requests, prioritisation and availability

The client may submit requests through the communication channels agreed with Levarelle. Levarelle will use reasonable judgement to prioritise requests, taking account of urgency, dependencies, available information and the hours remaining.

Flexible Support does not guarantee immediate, same-day, evening, weekend or 24/7 availability. Time-sensitive deadlines should be raised as early as possible, and a deadline is only committed to when Levarelle confirms it.

If a request is likely to exceed the remaining hours, Levarelle may pause and ask the client to approve additional time or purchase further support before continuing.

7. Client responsibilities and authority

The client must provide timely, accurate and complete information, instructions, approvals and access reasonably needed to perform the services.

The client confirms that it has the right and authority to provide any information, files, credentials, personal data, intellectual property or systems access it gives to Levarelle.

Unless expressly authorised in writing, Levarelle will not sign agreements, accept legal obligations, incur material expenditure, move or hold client funds, publish sensitive material, or make a decision that legally binds the client.

Where the client authorises Levarelle to place bookings or orders, the client remains responsible for the underlying third-party contract and charges unless agreed otherwise in writing.

The client must review and approve work where its own judgement, legal responsibility or specialist knowledge is required. Levarelle may rely on instructions from the client’s nominated contacts.

8. Fees, payment, expenses and promotions

Flexible Support is normally paid in advance. Work is not required to start until payment has cleared, unless Levarelle expressly agrees otherwise.

Where Levarelle agrees to invoice a Business Client after or during service delivery, the invoice is due on the date stated on it. Levarelle reserves its statutory rights in relation to late commercial payments.

Reasonable third-party costs or expenses will only be incurred where authorised by the client in advance, unless urgent action has been expressly delegated. Such costs are payable by the client in addition to Levarelle’s fees.

WELCOME10 provides 10% off an eligible client’s first Flexible Support order when the valid promotion code is entered at checkout. It is for new clients only, one use per client, cannot be exchanged for cash, and cannot be combined with another offer unless Levarelle expressly states otherwise.

Levarelle may withdraw or amend promotional offers for future orders at any time. This does not change an offer already validly applied to a completed purchase.

9. Cancellation, refunds and consumer rights

9.1 Business Clients

For Business Clients, Flexible Support purchases are non-refundable once Levarelle has begun providing the services, except where required by law or where Levarelle agrees otherwise in writing. Before service provision begins, Levarelle may agree a cancellation or refund request at its discretion.

If Levarelle ends a Flexible Support order for reasons not caused by the client and cannot provide paid-for support, Levarelle will refund the unused paid amount that it is unable to provide.

9.2 Consumers

If you are a Consumer who buys Flexible Support online or otherwise at a distance, you will usually have 14 days from the day after the contract is made to cancel without giving a reason. Schedule 2 explains this right and includes a model cancellation form.

Levarelle will not begin providing services during that 14-day period unless you expressly request an early start. If you request an early start and then cancel before the service is fully performed, you must pay a proportionate amount for the services supplied up to cancellation.

If the service is fully performed during the 14-day cancellation period after your express request to start early and your acknowledgement that the cancellation right will be lost on full performance, your right to cancel ends when the service has been fully performed.

Nothing in these Terms limits any statutory rights a Consumer has where services are not provided with reasonable care and skill or do not conform to the contract.

10. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only for the contract, except where disclosure is authorised, required by law, already lawfully known, independently developed, or lawfully public.

Levarelle will keep access to client information proportionate to the work being carried out and will take reasonable care when handling confidential business, client and personal information.

Levarelle is happy to enter into a reasonable separate non-disclosure agreement where appropriate. If a separate NDA conflicts with this clause, the NDA takes priority for confidentiality matters.

Confidentiality obligations continue after the Flexible Support period ends.

11. Data protection

Each party must comply with applicable data protection law in relation to personal data it handles under the contract.

Where Levarelle processes personal data solely on the client’s behalf as a processor, Schedule 1 applies and forms part of the contract. The parties may also sign a more detailed data processing agreement where the nature or risk of the processing requires it.

The client is responsible for ensuring that its instructions to Levarelle are lawful and that it has an appropriate legal basis and notices for the personal data it asks Levarelle to process.

Levarelle may process personal data as an independent controller for its own business administration, accounting, legal compliance, security and client relationship management, as described in its privacy information.

12. Intellectual property

The client retains ownership of materials, data and intellectual property it supplies to Levarelle. The client grants Levarelle a limited licence to use them only as needed to provide the services.

Once all relevant fees have been paid, the client owns bespoke deliverables created specifically for it under the paid scope, excluding Levarelle Background Materials.

“Background Materials” include Levarelle’s pre-existing or independently developed methods, know-how, templates, checklists, frameworks, processes, systems, prompts, structures, operating approaches and reusable materials. Levarelle retains ownership of those Background Materials.

Where Background Materials are embedded in a bespoke deliverable, Levarelle grants the client a non-exclusive, perpetual licence to use them as part of that deliverable for the client’s own business purposes.

13. Third-party services, access and security

The services may involve third-party platforms selected by the client or reasonably used by Levarelle, such as email, cloud storage, calendars, productivity tools, payment providers, travel providers and project systems.

Third-party services are governed by their own terms and availability. Levarelle is not responsible for a third-party outage, policy change, security incident or failure that is outside Levarelle’s reasonable control, but will take reasonable steps to reduce avoidable disruption.

Where possible, access should be provided through delegated access, user invitations or other role-based methods rather than by sharing passwords. The client should use multi-factor authentication where available and must not send passwords through public enquiry forms.

No system is completely risk-free. Levarelle will use reasonable and proportionate security measures but does not guarantee absolute security or uninterrupted availability.

14. Standard of service and outcomes

Levarelle will provide the services with reasonable care and skill and in accordance with the agreed scope.

Executive and operational support often depends on third parties, client decisions, timing, available information and changing circumstances. Unless expressly guaranteed in writing, Levarelle does not guarantee a particular commercial, financial, recruitment, sales, productivity or other outcome.

Any estimate of time or completion date is given in good faith based on the information available and may change if the scope, information, dependencies or priorities change.

15. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

15.1 Business Clients

For Business Clients, Levarelle is not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings, except where such exclusion is not permitted by law.

Subject to the paragraph above, Levarelle’s total aggregate liability arising from or in connection with a particular Flexible Support order is limited to the fees paid by the client for that order.

Levarelle is not responsible for loss caused by inaccurate or incomplete client instructions or information, a client’s failure to review or approve material where required, or action Levarelle takes within the authority the client has expressly given.

15.2 Consumers

If the client is a Consumer, Levarelle is responsible for losses that are a foreseeable result of Levarelle breaching the contract or failing to use reasonable care and skill. Nothing in these Terms affects the Consumer’s statutory rights.

16. Suspension and termination

Levarelle may pause or terminate work if payment is overdue, the client fails to provide necessary access or information, instructions are unlawful or unsafe, there is abusive or inappropriate conduct, a serious security risk arises, or continued work would reasonably expose Levarelle to legal, regulatory or reputational risk.

Where practical, Levarelle will explain the issue and give the client a reasonable opportunity to resolve it before termination, unless immediate action is reasonably necessary.

Ending the contract does not affect rights or obligations that arose before termination. Clauses intended to continue, including confidentiality, data protection, intellectual property, liability and payment obligations, survive termination.

17. Complaints

If something is not right, the client should contact hello@levarelle.com with enough detail for Levarelle to investigate. Levarelle will aim to acknowledge and address complaints promptly and fairly.

Nothing in this complaints process prevents a Consumer from using any statutory remedy or dispute route available to them.

18. Changes to these terms

Levarelle may update these Terms from time to time for future purchases. The version in force when a Flexible Support order is formed will continue to govern that order unless the parties agree a change in writing or a change is required by law.

19. General and governing law

The relationship is that of independent service provider and client. Nothing creates employment, partnership, joint venture, fiduciary relationship or general agency between the parties.

The client may not transfer the contract without Levarelle’s written agreement. Levarelle may use suitable subcontractors or service providers where appropriate, subject to confidentiality and data protection obligations.

If any provision is found invalid or unenforceable, the remaining provisions continue in force. A failure or delay to enforce a right is not a waiver of that right.

Notices under the contract may be sent by email to the addresses ordinarily used by the parties, except where law requires a different method.

These Terms and the contract are governed by the law of England and Wales. For Business Clients, the courts of England and Wales have exclusive jurisdiction. Consumers may have additional rights to bring proceedings in the part of the United Kingdom where they live, where applicable.

Data Processing Terms

When this schedule applies. This Schedule applies only to the extent Levarelle processes personal data on behalf of the client as a processor. It does not apply to processing Levarelle carries out for its own independent business purposes.

1. Processing details

2. Documented instructions

Levarelle will process personal data only on the client’s documented instructions, including instructions contained in the contract, agreed scope, onboarding information and subsequent written directions, unless UK law requires otherwise. If legally permitted, Levarelle will inform the client before processing required by law.

3. Confidentiality

Levarelle will ensure that any person authorised to process client personal data is subject to an appropriate duty of confidentiality.

4. Security

Levarelle will implement appropriate technical and organisational measures proportionate to the processing risk. These may include access minimisation, strong authentication, device and account security, secure cloud services, appropriate backups or recovery arrangements, and careful handling of credentials and confidential information.

5. Sub-processors

The client gives general written authorisation for Levarelle to use appropriate sub-processors that support delivery of the services. Levarelle will impose data protection obligations on a sub-processor as required by law and remains responsible for the sub-processor’s processing to the extent required by applicable data protection law.

Where reasonably practicable and material to the processing, Levarelle will give notice of a new sub-processor so the client can raise a reasonable data protection objection. Providers acting as independent controllers are not sub-processors under this Schedule.

6. Data subject rights and compliance assistance

Taking account of the nature of the processing, Levarelle will provide reasonable assistance to help the client respond to data subject rights requests and meet applicable obligations relating to security, breach notification, data protection impact assessments and regulator consultation, where relevant to Levarelle’s processing.

7. Personal data breaches

Levarelle will notify the client without undue delay after becoming aware of a personal data breach affecting personal data processed on the client’s behalf and will provide information reasonably available to assist the client with its legal obligations.

8. Return and deletion

At the end of the relevant services, and at the client’s choice where applicable, Levarelle will return or delete personal data processed solely on the client’s behalf within a reasonable period, unless law requires retention. Data in secure backups may remain until the normal deletion cycle if it is put beyond ordinary use and remains protected.

9. Information and audits

Levarelle will make available information reasonably necessary to demonstrate compliance with these processor obligations. Any audit request must be reasonable, proportionate, protect other clients’ confidentiality and avoid unnecessary disruption. The parties will cooperate in good faith on a practical audit method.

10. International transfers

Levarelle will not knowingly make a restricted transfer of client personal data in breach of applicable UK data protection law. Where a transfer mechanism is required, the parties will cooperate to put an appropriate mechanism in place.

Consumer Cancellation Notice

This Schedule applies only if you are an individual buying Flexible Support wholly or mainly outside your trade, business, craft or profession.

You have the right to cancel this contract within 14 days without giving any reason, unless your cancellation right has ended because the service was fully performed in the circumstances described below.

The cancellation period expires 14 days after the day the contract is entered into.

To exercise the right to cancel, you must inform Levarelle of your decision by a clear statement, for example by email to hello@levarelle.com. You may use the model cancellation form below, but you do not have to.

To meet the cancellation deadline, it is enough for you to send your cancellation communication before the cancellation period expires.

Effects of cancellation

If you cancel within the applicable cancellation period, Levarelle will reimburse payments received from you for the cancelled service, subject to any lawful deduction for services supplied at your express request before cancellation.

If you expressly requested that services begin during the cancellation period, you must pay an amount proportionate to what was supplied before you communicated your cancellation, compared with the full coverage of the contract.

If the service has been fully performed during the cancellation period after you expressly requested early performance and acknowledged that you would lose the right to cancel once fully performed, you no longer have the right to cancel that completed service.

Model cancellation form

Request to Start Services During the Cancellation Period

This Schedule is only relevant to Consumers who want Levarelle to start work before the end of the 14-day cancellation period. It is intended to be completed or confirmed in writing before Levarelle starts early performance.

Consumer confirmation